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I used to work for a very large cable company. All of our apps were championed by VPs who had strong personal connections to InfoSys, who got most of the contract work to create and maintain them. Almost nobody actually used the apps - the developers used various tricks to enormously inflate the apparent numbers of users. So essentially they were a mechanism for one large corporation to siphon millions of dollars from another large corporation. My life became a lot happier when I finally realized this and stopped giving a shit about anything.