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Here in the UK there are a number of bigger chain shops that are effectively running their websites as a kind of Amazon, and it’s really frustrating.
Needed a specific chainring for my bike, so went to Halfords website. They had what I wanted, but not in stock. Meaning, when I bought it, they then ordered it from their supplier to collect a few days later.
I needed a cheap tool for a single job from B&Q. Looked on their website, saw they had one for £3, drove up there to get it. But that one is online only, and the cheapest they keep in store is £6.
It’s like the shittiest bits of in store and online all mashed together, and it sucks.
Every time i go to a store and something like that happens i wanna yell: AREN'T YOU WORRIED? YOU ARE THE FIRST ONES WHO GET REPLACED BY A COMPUTER. I hate amazon with a passion, but once i got a empty carton (because someone stole it) it took me one phonecall and 0 proof or anything and they just send it again. I haven't used their customer support often, but if i did it was super good, compared to when i have to go to the store. Where is the original recipe? Oh it's opened? This is not how it was packaged originally and so on.