this post was submitted on 01 Aug 2024
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Definitely. Many companies have implemented AI without thinking with 3 brain cells.
Great and useful implementation of AI exists, but it's like 1/100 right now in products.
If my employer is anything to go by, much of it is just unimaginative businesspeople who are afraid of missing out on what everyone else is selling.
At work we were instructed to shove ChatGPT into our systems about a month after it became a thing. It makes no sense in our system and many of us advised management it was irresponsible since it's giving people advice of very sensitive matters without any guarantee that advice is any good. But no matter, we had to shove it in there, with small print to cover our asses. I bet no one even uses it, but sales can tell customers the product is "AI-driven".
My old company before they laid me off laid off our entire HR and Comms teams in exchange for ChatGPT Enterprise.
“We can just have an AI chatbot for HR and pay inquiries and ask Dall-e to create icons and other content”.
A friend who still works there told me they’re hiring a bunch of “prompt engineers” to improve the quality of the AI outputs haha
That's an even worse 'use case' than I could imagine.
HR should be one of the most protected fields against AI, because you actually need a human resource.
And "prompt engineer" is so stupid. The "job" is only necessary because the AI doesn't understand what you want to do well enough. The only productive guy you could hire would be a programmer or something, that could actually tinker with the AI.
I'm sorry. Hope you find a better job, on the inevitable downswing of the hype, when someone realizes that a prompt can't replace a person in customer service. Customers will invest more time, i.e., even wait in a purposely engineered holding music hell, to have a real person listen to them.
God that sounds like hell.