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Eh, I'm okay with an app as long as it's good.
The McDonald's app is not good. At all. In the slightest. It won't even let me login 99% of the time.
I think they did something to throttle user access. I was using it once 3-4 times a week. Either just the Friday fries or a drink for $1. Now I can’t log in anymore. Seems to me like they wanted to stop people from using it.
If the same experience can be made using a website, then an app is not needed.
They only push the app because they "need" to be able to send you notification and sell the data they gather about you.
For that to happen, the app needs to actually work. Otherwise, it's not staying on my phone.
Here's the problem. How to get the average person to think far enough into the future to understand why the data collection is almost always a bad thing for them.
In most cases it will save you in the long run to avoid the app discounts than to use them.
it's literally one of the worst experiences of any app. it's SLOW as fuck, barely responds when you touch stuff, took weeks to get logged back in like you said you had issues with. some of the deals are ok, you can get chicken sandwich combo sometimes for like $6, but that's about it. their chicken sands aren't bad.