this post was submitted on 24 Jul 2024
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CrowdStrike offers a $10 apology gift card to say sorry for outage | Some of the people said that when they went to redeem the offer, they got an error message saying the voucher had been canceled (techcrunch.com)
submitted 3 months ago by ForgottenFlux@lemmy.world to c/technology@lemmy.world
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CrowdStrike, the cybersecurity firm that crashed millions of computers with a botched update all over the world last week, is offering its partners a $10 Uber Eats gift card as an apology, according to several people who say they received the gift card, as well as a source who also received one.

On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”

On Friday, CrowdStrike released a faulty update that rendered around 8.5 million Windows devices unusable, according to Microsoft. The update caused the affected computers to be stuck at the infamous “blue screen of death,” or BSOD, a bright blue error screen with a message that is shown when Windows crashes or cannot load because of a critical software failure.

The outage caused delays at airports in Amsterdam, Berlin, Dubai, and London, and across the United States. It also caused several hospitals to halt surgeries, and paralyzed countless businesses all over the world.

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[–] AlexWIWA@lemmy.ml 245 points 3 months ago (3 children)

In terms of PR, this is literally worse than doing nothing

[–] DudeDudenson@lemmings.world 84 points 3 months ago (3 children)

Reminds me of the pizza party my call center threw once. We had to pay for the pizza and bring our own drinks

[–] jaybone@lemmy.world 20 points 3 months ago

That’s when you bring a handle of vodka and piss all over the call center yelling “here’s my drink!”

[–] Passerby6497@lemmy.world 7 points 3 months ago (1 children)

Wow, so the 'pizza party' was basically a pizza pot luck?

[–] DudeDudenson@lemmings.world 2 points 3 months ago

Yes, to be fair they did the same with the new years party, they'd do a collection between the employees to hire a place

Mind you there were around 300 employees in the company this is not a mom and pop shop we're talking about

[–] acetanilide@lemmy.world 3 points 3 months ago

Every party at my last job was a potluck. Except the Christmas party. The Christmas party was secretly mandatory though.

[–] Entropywins@lemmy.world 27 points 3 months ago

That seems to be their modus operandi...crowdstrike literally worse than doing nothing

[–] AFC1886VCC@reddthat.com 9 points 3 months ago

Truer words could not be spoken.