Not down. Been watching it all day. I've been subbed for about a month and a half now. Had very few issues. Granted I don't watch a ton of TV.
If I had a complaint it's that their epg is dog shit. I set up epgshare01. Then a few weeks later they changed their xstream enough that tivimate lost the associations and I had to redo it.
But quality wise it's solid. East Coast anyway.
You tried hitting them on telegram? That's where they're active. There's the sign up channel then the general news channel. The latter gives daily updates on what sports and PPVs are airing and general info like coming features.
When I signed up I used telegram and had a response and account within minutes. Which upon looking was early August. So longer than I remembered.