Basically they are copying whatsapp..
this post was submitted on 07 Mar 2024
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This is the best summary I could come up with:
This gives users the ability to list information such as location and opening hours, which might be helpful for small cafes and shop owners.
Some of the other features for business accounts involve organizing chats with color labels, using automatic greetings or away messages, and shortcuts for quick replies.
On his channel, Durov said that Telegram plans to launch more business features this month including a way to integrate AI-powered chatbots for customer service.
Telegram is trying to compete with WhatsApp Business, which crossed the mark of 200 million monthly active users last year, with these new features.
Meta-owned WhatsApp introduced many business-facing features last year including personalized customer messages and flows to complete e-commerce transactions without leaving the app.
The chat app, which has more than 800 million users across the globe, is also planning to launch its ad platform this month with a revenue-sharing program for channels.
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