this post was submitted on 04 Jul 2023
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Apple

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19
Can I refuse a repair from AppleCare if they quote too much? (pricefield.org)
submitted 1 year ago by skymtf@pricefield.org to c/apple_enthusiast@lemmy.world
8 comments fedilink hide all child comments
 

I'm planning in mailing my macbook into apple, the issue is they couldn't tell me exactly if it was going to be a level 2 or level 3 repair? If its a level 3 I honestly don't want to pay it but at a level 2 I would be fine to pay it.

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[–] AperiOperimentum@lemmy.world 21 points 1 year ago (1 children)

You can definitely refuse and ask for them to send it back to you if you don’t want them to do the repair.

[–] skymtf@pricefield.org 5 points 1 year ago (3 children)

Do they charge you a fee just for looking at it, or sending it back?

[–] AperiOperimentum@lemmy.world 6 points 1 year ago

I don’t believe so. This may vary by country, though. I’ve brought and mailed mine in before. When they told me the price I just said no thank you and took my laptop back, no charge. Canada btw

[–] john_alan@lemmy.world 1 points 1 year ago

Quotes free in Europe too

[–] Jestzer@lemmy.world 1 points 1 year ago (1 children)

No, at least, not in the USA.

[–] skymtf@pricefield.org 1 points 1 year ago (2 children)

so if they quoted me at level 3 repair I would be pretty much stuck with paying 300 dollars

[–] brewdtype@lemmy.world 3 points 1 year ago

I believe they were answering “No”, you are not charged a fee just for them to evaluate it and offer a repair price.

Which is true. Apple does not charge any fee for evaluation of a repair. If you bring/send your device to an Apple Authorized Service Provider, however, they are free to charge what they’d like for this.

[–] Jestzer@lemmy.world 2 points 1 year ago

… if you accept the quote, then yes, you’d pay $300. Otherwise, you can reject it and take home the un-repaired device.