this post was submitted on 02 Jul 2023
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You Should Know

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Why YSK: Getting along in a new social environment is easier if you understand the role you've been invited into.


It has been said that "if you're not paying for the service, you're not the customer, you're the product."

It has also been said that "the customer is always right".

Right here and now, you're neither the customer nor the product.

You're a person interacting with a website, alongside a lot of other people.

You're using a service that you aren't being charged for; but that service isn't part of a scheme to profit off of your creativity or interests, either. Rather, you're participating in a social activity, hosted by a group of awesome people.

You've probably interacted with other nonprofit Internet services in the past. Wikipedia is a standard example: it's one of the most popular websites in the world, but it's not operated for profit: the servers are paid-for by a US nonprofit corporation that takes donations, and almost all of the actual work is volunteer. You might have noticed that Wikipedia consistently puts out high-quality information about all sorts of things. It has community drama and disputes, but those problems don't imperil the service itself.

The folks who run public Lemmy instances have invited us to use their stuff. They're not business people trying to make a profit off of your activity, but they're also not business people trying to sell you a thing. This is, so far, a volunteer effort: lots of people pulling together to make this thing happen.

Treat them well. Treat the service well. Do awesome things.

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[–] humdrumgentleman@lemmy.world 14 points 1 year ago (2 children)

The comparison to Wikipedia is a really good one.

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[–] Djangofett@lemmy.ca 13 points 1 year ago (1 children)

I'm just here for the spicy memes.

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[–] Books@kbin.social 13 points 1 year ago (6 children)

Quick question: I have an account on Lemmy.world and kbin.social.. When trying to post on Lemmy.world it just spins and posts.. so I bopped over to my kbin account and one thing I noticed is that Kbin says it has 39 comments, but Lemmy.world this same post has 139... how do I square this circle?

[–] Shihali@sh.itjust.works 11 points 1 year ago

Instances running 0.18.0 can't communicate with any Kbin instance right now. Anything already synced is readable, but new subscriptions, posts, and comments fail. See https://github.com/LemmyNet/lemmy/issues/3354 .

[–] Djinger@lemm.ee 7 points 1 year ago (1 children)

I think a Black Arrow off the top rope would get you the three count

[–] Radin@lemmy.world 6 points 1 year ago (6 children)

I think you might have responded to the wrong thread.

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[–] vibe@discuss.tchncs.de 12 points 1 year ago (2 children)

I honestly think more instances should support some sort of donation or explicit customer model. Running such things is expensive, and sourcing money when things are ran for free is hard, so these kinds of platforms tend to be ran out of pocket, which makes them somewhat volatile. We don’t need to repeat the mistakes of big platforms and instead should build something sustainable from the get go.

[–] teuast@lemmy.world 6 points 1 year ago (7 children)

I bet if we stole the idea of reddit gold and allowed people to award comments and posts, but 1. no premium membership and 2. make it clear that the money is going to help keep the service running, that would bring in a lot of revenue without harming the community.

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[–] c0c0c0@lemmy.world 11 points 1 year ago

We are guests.

[–] shotgun_crab@lemmy.world 11 points 1 year ago

The positivity is appreciated a lot. Have a nice day.

[–] aaron@lemm.ee 11 points 1 year ago* (last edited 1 year ago)

Extremely well put. Not the customer or product but the citizen. And try paying taxes if you're able. This is a FUBU type of thing.

[–] stevedidWHAT@lemmy.world 10 points 1 year ago* (last edited 1 year ago)

We’re all guests in an apartment building with an open door policy in a village of apartment buildings.

Help out your building owners with the utility costs if ya can, design some cool apartments for others to experience and visit, but most importantly: take care of your neighbors and commune with each other to grow a stronger community

[–] damnYouSun@sh.itjust.works 9 points 1 year ago (1 children)

It has also been said that “the customer is always right”.

That's not really the saying, it's what everyone thinks the saying is, especially Karen's, but it isn't.

The saying is "the customer is always right, about the price". I.e. that value of a product is equal to what people are prepared to pay for the product, not what you'd like them to pay, as a business owner.

It has nothing to do with businesses have to appease customers, regardless of whether they're being ridiculous or sensible.

[–] 0xff@lemmy.world 8 points 1 year ago

I remember seeing "the customer is always right in matters of taste" on Reddit many times, but I can't find any real sources now. Maybe that was just an artifact of the echo chamber.

[–] mcepl@lemmy.world 8 points 1 year ago (3 children)

Actually, this is not necessarily true. Because it is open source doesn't mean it cannot be commercial. I can happily imagine that with the future rise of spam, porn, and other nasties, I would happily pay small amount of money for well moderated, clean experience.

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[–] hex_m_hell 7 points 1 year ago

If you're not paying for it, directly or through donations, you are the product. If you're not paying for it via donations, someone else is paying for you. Nothing really changes.

Put another way, this is a commons. You share the job of maintaining the commons, or you recognize that someone else is supporting you and you pay it forward when you can. Nothing is free, and we can lose these spaces if we don't take care of them.

[–] Smokeless7048@lemmy.world 7 points 1 year ago

There's a reason I've decided to contribute to whatever "primary" Lemmy server I end on.

Infrastructure costs money, and so does the admins time.

[–] Holodeck_Moriarty@lemm.ee 7 points 1 year ago

This is honestly so refreshing. I forgot what it felt like to not be the product or customer online.

[–] Spzi@lemm.ee 6 points 1 year ago

Ideally, we are participants. This can have many forms like donating, voting, commenting, reporting, posting, helping and explaining.

The whole thing also lives off substantial support, mostly to the codebase, but also the wiki, the various tools people use to search and monitor, apps and pages like https://join-lemmy.org/. Consider contributing what you can, and what feels right for you.

[–] WheeGeetheCat@sh.itjust.works 6 points 1 year ago

Great post, thanks for taking the time to write up this sentiment

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