this post was submitted on 25 Jun 2023
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Mildly Infuriating

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She literally called me at the time of the appointment to tell me she can't see me. She was so apologetic, but was like "I absolutely can treat you, but I'm not allowed by your insurance". Fuck this country.

Update: I went to urgent care. Before leaving home, I called to be sure they would accept my insurance (Aetna). They said yes.. After arriving for my appointment, they told me they do not accept my insurance. I will simply leave without paying.

Final Update: I can understand that that differences in physical biology demand different attention. That's not what I'm complaining about. It's the way it's set up. I was told that at my appointment. Why not just refer me to a specialist? The website could've even just referred me to urgent care (yes, my insurance requires a primary care physician's referral for urgent care, according to the urgent care facility). But, no, their goal is to obfuscate and irritate until the patient gives you and pays out-of-pocket.

I was able to receive care at a cost I could not afford. I won't discuss what I had to do to "find" the money to pay for care and prescriptions. That being said, the condition I was diagnosed with was more serious than a simple infection, and I'm glad that I saw a doctor. I need further treatment and just hope I can get insurance to cover any of it.

If you're an American reading this, please consider ways to get involved in organizing in support of Medicare For All in your community. Here is one resource I have found. We don't need to live like this. We deserve better. Stay safe and healthy, friends.

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[–] guyman@lemmy.world 36 points 1 year ago (5 children)

Sounds like discrimination based on sex. A clear violation of the Civil Rights act of 1964.

[–] Landrin201@lemmy.ml 9 points 1 year ago (1 children)

Car insurance companies are literally allowed to discriminate by sex and will openly tell you that they do so, why would health insurance be different?

[–] UniquesNotUseful@lemmy.world 5 points 1 year ago (1 children)

Civil Rights Act of 1964 prohibits different treatment of insured persons on the basis of their sex in connection with pension funds. This was a supreme court ruling, so kind of linked but not quite.

https://www.jstor.org/stable/253100

Interestingly, in UK and EU it became illegal to discriminate by sex for car insurance from about 2012, without very careful use of data - which doesn't happen. It is allowed to be linked on things like jobs though.

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[–] average650@lemmy.world 7 points 1 year ago (1 children)

It might be, but some health related coverage is legitimately divided along sex lines. I don't know what the answer is, but it might not be so simple.

Stupid either way though.

[–] 666dollarfootlong@lemmy.world 11 points 1 year ago (3 children)

Different genitals. But all genders have bladders so why the hell wouldn't the insurance just cover it for everyone

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[–] Harpuajim@lemmy.fmhy.ml 5 points 1 year ago (1 children)

That's what I was thinking. Sounds illegal.

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[–] average650@lemmy.world 21 points 1 year ago

That's more than mildly infuriating....

[–] sputtersalt@lemmy.world 13 points 1 year ago (1 children)

Are you sure this isn't just a CVS thing? It says the same thing for me and I know my insurance covers UTIs for everyone. Maybe try an urgent care?

[–] DRx@lemmy.world 14 points 1 year ago (1 children)

This is correct… there is 2 things to remember here

  1. CVS only has nurse practitioners, nurses, or pharmacists that are doing the screening, and must refer for certain cases
  2. There are 2 types of UTIs….
  • complicated and uncomplicated
  • Men ALWAYS have a complicated uti due to the anatomy of where the uti is located
  • women can have either, these NPs are only allowed to treat UNCOMPLICATED UTIS and must refer all complicated cases to a physician.

FYI it has nothing to do with insurance

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[–] 4am@lemmy.world 11 points 1 year ago

There is no fucking shot she is correct. If your insurance won’t cover it then man just cancel it, they’d probably not even cover an ER visit, it should be cheaper to not have it.

Also, report them to your state’s DOI.

Is it because CVS is out of network? Have them bill, get denied, and then appeal it. Put that it would be cheaper than an ER visit for them.

[–] nightscout@lemmy.world 11 points 1 year ago (1 children)

So a few things. This is a CVS minute-clinic visit, not a visit to a general provider. The minute clinics have contracts with insurance companies that look a bit different in terms of what and who they are permitted by the insurance companies to treat. There are some really odd variations in these contracts by insurance companies for reasons that are not always grounded in science.

This, as you've noted, is an unfortunate reality of a for-profit health care system that is dictated by private companies, insurance companies, and mind-bogglingly complex contracts that sit between providers and patients. The most annoying part IMO is that insurance companies provide zero transparency into these contracts and the justification behind decisions. It's all "business decisions" at the end of the day, not decisions that are medically sound and in the best interest of the patient.

And for those wondering why OP maybe just didn't go to a "regular doctor" - the U.S. has a horrible shortage of general practitioners (primary care) physicians. This shortage is worse in some areas than others. And even if you're lucky to live in an area that has general practitioners, the waiting list to get into their practices might be long. This leaves many people relying on a "doc in the box" aka CVS Minute Clinic or some similar outfit. These doc in the box clinics often only have a nurse or nurse practitioner on site, with a supervising physician off side. They are for-profit entities and they work with the insurance companies to design their contracts to maximize profit.

If you ever find yourself in OP's physician, one easy way to get around this is to indicate that the visit is for something more general, like abdominal pain or unexplained fever. While the staff still might refer you off to another provider, it might be a good way to at least "get in" with someone.

Another option is to visit a local urgent care clinic if one is available and covered by insurance. These are often staffed by actual physicians so they can treat a wider range of conditions. Many often even have testing facilities right on site for a number of issues.

Finally, another option is to call your insurance company and see if they have an over-the-phone nurse consultant available. They can usually help direct you to the right location for treatment based on your symptoms and insurance coverage.

But yes, OP, I agree with you that we need something better. Medicaid and Medicare have slowly been expanding and my hope is that they will eventually expand enough to cover all Americans. it has been proven that they can still operate without completely decimating the insurance industry (see Medicare and Medicaid managed care). While I don't agree with for-profit health insurance, the reality is that they are a lobbying force that has to be worked with if we are going to get everyone universal coverage.

Source: Health policy professional by trade, extensive experience within the health care industry

[–] FierroGamer@vlemmy.net 11 points 1 year ago (4 children)

How is the us a real place wtf?

[–] musicalcactus@midwest.social 8 points 1 year ago (8 children)

And it's not like we learn this stuff in school. It's not written out anywhere. We have to rely on word of mouth, people with experience, or people like the commenter above you who are familiar with the ins and outs.

The bottom line is that it is complicated on purpose and designed to wear you out so you don't get coverage for your most basic human needs - like peeing without your urethra being on fire.

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[–] justhach@lemmy.world 9 points 1 year ago* (last edited 1 year ago) (4 children)

The entirely of modern America could be summarized with "Mildly Infiruating", tbh.

It is utterly baffling to me how the US has not figured out nationalized healthcare. Literally every other developped nation in the western hemisphere has at this point.

Its crazy that a politician could come out and say "my number one priority is to ensure that every American has access to healthcare, paid for by the state", and would instantly be villified by like half the country.

[–] throwaway38575061@lemmy.world 6 points 1 year ago

A handful of bastards at the top are making unfathomable amounts of wealth at the cost of the lives and future of the country. A majority of the country is in support of nationalizing health care. I've even met conservatives who agree. It's these sick fucking parasites who won't allow us to have it.

All the fuckers writing the laws have socialized healthcare. It's the untouchables who don't.

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[–] axtualdave@lemmy.world 9 points 1 year ago

My friend, you need to do two things --

One, get treated. It seems you've visited urgent care. They are "real" doctors and, assuming the hospital or clinic the urgent care is associated with is well-staffed and stocked, should be able to get your sorted today. Be sure to get any prescriptions you need filled on-site, if possible, before you leave.

Two, review your healthcare plan. While the Affordable Care Act mandated certain minimum coverages several things happened since that allow people to purchase plans that do not conform to the ACA mandates. On those so-called "catastrophic" plans, insurers can deny or decline to cover all sorts of things. Patients often simply shop by monthly premium cost and don't check coverages. Make sure your health plan is ACA-compliant, and, if not, look into a way to get covered by a compliant plan.

If it IS ACA-compliant, then treating a UTI, even in a male, is covered. You may be selecting providers that are not in-network, or do not have the proper staffing to treat this fairly rare condition, though. It may be worth a visit to your primary care provider if you can't get something like CVS or another "Doc in a Box" to treat it.

[–] Voran@lemmy.world 8 points 1 year ago (2 children)

What the hell? Was someone drunk when they drew up that policy?

[–] arin@lemmy.world 6 points 1 year ago

Too much cocaine

[–] lhx@lemmy.world 8 points 1 year ago (3 children)

Yea it will. Just not at a minute clinic. You need to go to an actual urgent care or primary care doctor.

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[–] Uriel238@lemmy.fmhy.ml 7 points 1 year ago (1 children)

I can't help but wonder what happens to girls 15 and under when they get UTIs. Insurance company says sucks to be a girl?

[–] FlashMobOfOne@lemmy.world 5 points 1 year ago (7 children)

Probably.

We knowingly vote for this shitty health care system every two years, so why would they ever change?

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[–] porkins@lemmy.world 7 points 1 year ago

You are presuming that it is a UTI and and coding it wrong for insurance purposes. Do a visit for something more generalized that is covered like abdominal pain and doctor will know how to code it properly for insurance.

[–] Sans_outside@lemmy.world 6 points 1 year ago* (last edited 1 year ago) (1 children)

Should have just said that you identify as a woman, problem solved. /S

But in all seriousness that's just terrible. Everyone no matter if your a man or woman should be treated equally.

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[–] Lurch@kbin.social 6 points 1 year ago

This is a CVS thing and not an insurance provider issue. If you go to an in-network provider, they will treat your UTI.

Two years ago I passed a kidney stone, that led to a UTI, and then sepsis. My insurance treated me without blinking. In fact, the only out-of-pocket costs I paid, was a $50 co-pay for the ER/hospital stay, and $8 co-pay for my aftercare antibiotic.

[–] dan@lemm.ee 6 points 1 year ago (1 children)

I think you're just supposed to die now...

[–] throwaway38575061@lemmy.world 5 points 1 year ago (1 children)

I don't believe I can afford to, though. 😓

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[–] racer983@mander.xyz 6 points 1 year ago* (last edited 1 year ago) (5 children)

This is mildly infuriating, I can give you a little more context though if you're interested. I don't know exactly about contracts between insurance companies and CVS so I can't speak to that definitely. Probably something related to how much insurance is willing to pay minute clinic for such a short visit, and what things are feasible to address in such a short visit (hence CVS only allowing certain complaints).

I think this is something to do with the concept of "uncomplicated" vs "complicated" uti. Complicated utis are when there's an increased danger of serious complications from a uti or increased likelihood of failing a typical antibiotic therapy. Utis in men are much much rarer than women, and are considered to be an automatic "complicated" uti by many. The greater length of the urethra in men helps prevent bacteria from being able to travel up to the bladder, whereas in women the short distance allows for this to happen much more frequently. So when a male has a UTI there is a much greater chance there will be complicating factors like prostate issues, structural problems, kidney stones, kidney infection, catheter use, atypical bacteria, etc. If you look more into their info on utis, they also state if they suspect any of those things, even in women, they won't treat it and will just refer you to someone else, probably the Ed or a real urgent care clinic. Since the odds of that are much greater in men, they probably aren't allowed to have longer appointments in minute clinic based on what insurance will pay for what they're providing, they just decided to not see that at all in minute clinic. Looks like they do see men for sexually transmitted infections though, which are actually the most common cause of utis in young men, so if that's a concern looks like they would be able to see people for that.

But I totally agree with you, fuck insurance companies in general.

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[–] riodoro1@lemmy.world 5 points 1 year ago (1 children)

The most developed country in the world ladies and gentlemen.

I hope they don’t catch you op.

[–] SomethingBurger@lemmy.world 4 points 1 year ago

Most powerful. The most developed is arguably in Europe, probably one of the Nordic countries.

[–] Jo@readit.buzz 5 points 1 year ago

I'm not USian but I'd be astonished if that was legal, even in the barbaric hellhole that is the US healthcare system.

Ask her to put it in writing and then challenge the insurance company.

[–] haxguru@lemmy.world 5 points 1 year ago (5 children)

Are the people in the comments bots or real people? It's too good to be true that so many people have switched to Lemmy!!

[–] SomethingBurger@lemmy.world 7 points 1 year ago

Everyone on Lemmy is a bot except you.

[–] zombuey@lemmy.world 5 points 1 year ago

I checked and am definitely a robot.

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[–] BurnTheRight@kbin.social 5 points 1 year ago

There is a cause and there is a solution for our disgusting system.

Conservatives (including neo-liberals) serve corporations, not citizens. If we can marginalize conservatives (including neo-liberals), then we can have nice things like the other 31 developed nations on earth.

This cannot improve while conservatives (including neo-liberals) have power in our nation's government. Period.

[–] Alpagu@lemmy.world 5 points 1 year ago (9 children)

I'm living in Turkey. All health care is free.

[–] akira@lemmy.world 6 points 1 year ago (1 children)

but if you live in turkey you get hate for being gay

[–] acupofcoffee@lemmy.world 5 points 1 year ago (1 children)

You get that in the US too, so what's the difference?

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[–] markon@lemmy.world 4 points 1 year ago

This is so ridiculous! Our system is beyond broken. If you're sick you almost have to scrape by before Medicaid limit or pay out the ass and have excellent job with very good insurance. It's so fucked up. This is truly nutty.

[–] bumbly@readit.buzz 4 points 1 year ago

This is why mens' rights activists exist. Unfortunately, just like the feminist movement, they were invaded by psychopaths.

A lesson I learned the hard way is the only way you can tell what your insurance actually covers is to read the fine print. The insurance company service reps can't be relied upon and the medical office reps just make up an answer if they don't know. Nor can you be sure the coverage statement from the insurance company is right wen they finally send it. That's wrong a significant percent of the time too.

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