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[HELP] Recovering account (sh.itjust.works)

submitted 1 year ago by babadashi@sh.itjust.works to c/help@lemdit.com

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Hi all,

I've been locked out of another Lemmy instance and cannot get through to support.

When opening my account I was going through the settings and check 2FA at the bottom of the page. Nothing happened so I reloaded the page and deselected the option as no code, QR, etc., was appearing to enter into my authenticator app. After double checking the option wasn't selected, I tried logging in again on another browser and it asked me for a 2FA token.

I've read some people have had luck resetting their password but after a few attempts that hasn't worked for me.

Is there anything that can be done without contacting support? I've tried doing so through the button at the top of https://join-lemmy.org/ but it give me a 502 Bad Gateway.

Any ideas would be really appreciated.

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[–] delendum@lemdit.com 2 points 1 year ago (1 children)

Hey,

I don't there's much more you can do other than to get in touch with that instance's admin. I suggest sending them a direct message, they should be able to help by modifying stuff directly in the database.

The 2FA implementation is unfortunately pretty buggy still.

[–] babadashi@sh.itjust.works 2 points 1 year ago

OK, thanks for letting me know, I'll try contacting the admin.

I had a feeling when I looked at the settings I should probably not touch anything yet until things are a bit more stable, so it's also my fault a bit too.