this post was submitted on 06 Sep 2023
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Pay-wall link: https://globalnews.ca/news/9938774/air-canada-vomit-seat-passenger-apology/

Air Canada has apologized to customers who were allegedly escorted off a plane for refusing to sit in a chair covered with vomit for the duration of their over four-hour flight.

The airline issued a statement after a viral Facebook post claimed two as-yet unidentified female flyers were told there was nothing to be done about the visible vomit on their soiled seats.

Oh! AirCanada!

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[–] TimeMuncher2@kbin.social 65 points 1 year ago (1 children)

Apologies don't help much. The two women should ask for full refund of money spent plus additional $10k each for forced cleaning. Fuck the pilot and the supervisor.

After a supervisor reiterated that they would have to sit in the soiled seats, the two women were β€œreluctantly” provided blankets, wipes and vomit bags to clean the area themselves, according to Benson.

[–] cyborganism@lemmy.ca 40 points 1 year ago

This is humiliating and degrading.

[–] MapleEngineer@lemmy.ca 43 points 1 year ago (1 children)

β€œOur operating procedures were not followed correctly in this instance,” the airline said in a statement. β€œThis includes apologizing to these customers, as they clearly did not receive the standard of care to which they were entitled.”

They received the standard of care that we have all come to expect from Air Canada.

Air Canada isn't an airline. Air Canada's main line of business is extracting tax breaks and subsidies from the federal government. It just pretends to be an airline to do that. It is very clear to anyone who has flown with Air Canada that they view their customers at an inconvenience.

[–] LoamImprovement@beehaw.org 2 points 1 year ago (1 children)

It is very clear to anyone who has flown with Air Canada that they view their customers at an inconvenience.

I mean, really, that's true of almost any airline.

[–] MapleEngineer@lemmy.ca 7 points 1 year ago (2 children)

I've flown with lots of airlines and have never beet treated with bare toothed disdain by any airline employee other than Air Canada employees. Where other airlines smile, Air Canada sneers. They simply haven't caught on to the fact that social media allows their customers to strike back. Were it not for social media we would never have known that the crew of this plane tried to force these customers to sit in vomit covered seats or that the captain WAY overreacted and removed customers for being rightly upset about being asked to sit in someone else's vomit for 4 hours.

[–] pbjamm@beehaw.org 2 points 1 year ago (1 children)

Wow, complete opposite of my experiences with Air Canada.

[–] MapleEngineer@lemmy.ca 4 points 1 year ago (1 children)

Air Canada is my airline of last resort. I won't fly Air Canada unless there is literally no other way to get somewhere.

[–] bishopolis@lemmy.ca 2 points 1 year ago

Agreed. We've had just so many experiences of negligence and apathy from Air Canada that we've given up on them and also consider them an airline of last resort. We'll move dates and locations to open up other options before considering them, as well, and even reconsider just not going.

Great news for Air Canada is that Westjet got bought and declined sharply since then, so they're only much better than Air Canada instead of being in a different category completely as before.

[–] LeFantome@programming.dev 1 points 1 year ago (1 children)

You have clearly never flown with Lufthansa

[–] MapleEngineer@lemmy.ca 1 points 1 year ago

I have a friend who was a flight attendant for Lufthansa.

[–] jerkface@lemmy.ca 22 points 1 year ago* (last edited 1 year ago) (3 children)

Pedantry time.

The lyrics are not, "Oh, Canada!" They are "O Canada." It's not the same word. "Oh!" is an interjection of surprise. "O" means that you are addressing the subject of the sentence; "O wife, you are my guiding star." It's largely redundant but helpful for clarity when you are speaking to an abstract concept, for whatever reason. But it doesn't make sense to end a statement with, "O such and such" because it aught to be followed by a message to address.

[–] Rentlar@lemmy.ca 9 points 1 year ago* (last edited 1 year ago) (1 children)

O you

, you really had to bring a grammar lesson to a thread about Air Canada, didn't you?

[–] jerkface@lemmy.ca 9 points 1 year ago (2 children)

When 98% of Canadians don't even understand the very first word of their national anthem, it tells me I'm not doing this nearly often enough!

[–] LordCirais@pawb.social 2 points 1 year ago

You taught me something and I appreciate it.

[–] bishopolis@lemmy.ca 2 points 1 year ago

Now do 'home and native land.'

[–] jadero@lemmy.ca 6 points 1 year ago (1 children)

Did you consider the possibility that OP knew all of that and expected enough people to know to feel confident in making not just a pun, but one with thorns?

In fact, even without the analysis, I recognized what I thought was nicely pointed pun.

[–] LeFantome@programming.dev 2 points 1 year ago (1 children)

I assumed it was on purpose

[–] bishopolis@lemmy.ca 1 points 1 year ago

Not being psychic, I'd be far more reluctant to over-leverage assumptions like that.

[–] Rocket@lemmy.ca 1 points 1 year ago* (last edited 1 year ago) (1 children)

The lyrics are not, β€œOh, Canada!” They are β€œO Canada.”

In fairness, the anthem changes so often, who can keep up?

β€œO” means that you are addressing the subject of the sentence

More specifically, it means you are addressing the subject with love (or similar emotion). Which is rather nonsensical when addressing an inanimate concept that cannot feel love. Funny quips about marriage aside, "O wife" works. "O Canada" does not.

"Oh, Canada" fits better, if only slightly. "Oh" is often used to express disappointment. To paraphrase: "Oh, Canada. We try to be good citizens, but all we get in return is unaffordable land. My god, this land should be glorious and free!"

[–] Fogle@lemmy.ca 1 points 1 year ago
[–] lobut@lemmy.ca 22 points 1 year ago

Benson and the other person are real Canadians. Taking to the pilot and explaining the situation. Once again Air Canada shows why it's a piece of shit airline at the end of the day though.

[–] JizzmasterD@lemmy.ca 21 points 1 year ago

Sit in it, scum!

[–] yads@lemmy.ca 17 points 1 year ago

I'm glad this got picked up by the MSM. What a horrible experience for these people

[–] httpjames@sh.itjust.works 6 points 1 year ago (1 children)

It baffles me that they still don’t do proper seat sanitation

[–] bishopolis@lemmy.ca 1 points 1 year ago

With no extra airplanes, they probably don't have time.

Again, the problem comes down to no extra equipment; even when it would give them the lag time to properly clean between departures at no added hw maintenance or aircrew costs.

[–] corsicanguppy@lemmy.ca 6 points 1 year ago

aw, it's a dupe.

Go see that one, not this one.

[–] Murais@lemmy.one 3 points 1 year ago

I flew Air Canada once and it was the worst experience flying that I have ever had. I fly international on an annual basis.

Never again.

[–] Echo71Niner@lemm.ee 1 points 1 year ago

Sue the airline.