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HW News - The $182,000 GPU, Intel & CEO Sued, Corsair Responds to GN Review, & RTX 5090 Rumors (yewtu.be)

submitted 13 hours ago by recursive_recursion@lemmy.ca to c/pcgaming@lemmy.ca

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[–] recursive_recursion@lemmy.ca 26 points 13 hours ago* (last edited 13 hours ago) (2 children)

Corsair's i500 response:

First, we've ceased production of this SKU and no longer offer it, as it does not meet our performance standards.

For customers who already have an i500 with the Intel Core i9 14900k and NVIDIA GeForce RTX 4090 and are unhappy with the product, we will offer a couple of different solutions.

Solutions:

One is to return the unit for a full refund, no questions asked.

Second, should you want to keep the unit, and you are unsatisfied with how it performs, we will have something for you, also.

To bring the CPU power level down to better fit within the cooling envelope, we will be offering a BIOS revision that allows you to set the processor to the power and performance usage of a 14900 (non-K) CPU, providing more options for adjusting the cooling modes. We also will offer a rebate to customers who choose this option to match the pricing of the new 14900 (non-K) model. Simply contact our customer service.

Looks like Corsair is pulling ahead in terms of good, high quality customer support.
Thank fuck cause ASUS is severely lagging behind in this aspect.

I've truncated the quotes to provide the most critical info but I would highly recommend watching the video when you can! 🤗

[–] halcyoncmdr@lemmy.world 6 points 6 hours ago (1 children)

Looks like Corsair is pulling ahead in terms of good, high quality customer support.
Thank fuck cause ASUS is severely lagging behind in this aspect.

There is no lagging behind... ASUS is a dead company when it comes to customer support. They managed that in near record time.

NZXT just straight up turned into a mustache twirling villain at this point.

The fact we're giving Corsair any leeway with something that almost certainly was found and ignored during internal testing, and only acknowledged months after it was publicly reported on, is insane.

[–] recursive_recursion@lemmy.ca 3 points 6 hours ago* (last edited 6 hours ago) (1 children)

Think of it like a race:

Whoever is last is considered lagging behind as consumers will generally shift towards the best competitors.

If Corsair is actually doing right by consumers (especially when it could be a real monopoly like current the anime and manga industry) and raises the minimum bar we should praise them.

If a person is doing right by others, shaming and attacking them defeats the purpose of trying to make society more ethical.

[–] halcyoncmdr@lemmy.world 1 points 5 hours ago

ASUS was already lagging behind, and had been for years. Their lack of anything approaching an adequate response (basically not giving a single fuck) to the numerous issues Gamers Nexus has reported on multiple times these last couple years across multiple separate divisions, shows a complete disregard for their consumers.

ASUS is not unique, there are numerous other options with similar or better quality, and often at better prices. They are not a monopoly, or even close to it. They really only had brand loyalty, which they decided to nuke completely. They can go out of business and the industry would be perfectly fine.

[–] Ulrich@feddit.org 3 points 12 hours ago (1 children)

That's great but these things never should have been up for sale in the first place.

[–] Jimmycakes@lemmy.world 4 points 8 hours ago

There are always people who want aesthetics over performance and people with more money than sense so why wouldn't corsair sell these. They had huge markup.

[–] Poopfeast420@discuss.tchncs.de 6 points 10 hours ago* (last edited 10 hours ago)

I thought the i500 review was ancient, and weird that Corsair only now responds, but it's just 2 months old. I must have confused it with another garbage pre-built.