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The original was posted on /r/framework by /u/TheComputer314 on 2024-06-28 00:33:33+00:00.
The numpad on my 16 was DoA (Some of the keys would also register enter at the same time despite me not pressing enter) and support was amazing. I was actually talking to humans, that seemed genuinely interested in solving my problem, and actually admitted fault for a defective product, sending me free replacements of the midplate and numpad.
This is in stark contrast to some other laptop companies I had the displeasure of dealing with their support staffs (~~Cough~~ ~~ASUS~~) and it was very relieving that the RMA process wasn't "Fuck you here's a 300 dollar repair bill for a completely unrelated problem and we won't fix the problem it was originally sent in for."
Thanks lads.