Sopranica

233 readers

1 users here now

Discussion about the Sopranica project including Cheogram and JMP.chat

founded 2 years ago

MODERATORS

singpolyma@lemmy.ml

Root21@lemmy.ml

What is the correct way to get support if I've lost access to my account? (lemmy.one)

submitted 4 months ago by AlwaysTheir@lemmy.one to c/sopranica@lemmy.ml

2 comments fedilink hide all child comments

I signed up for jmp.chat using Cheogram installed from F-Droid. It assigned me a new Snikket instance and a new Jabber ID there. It auto-generated a password. Today Cheogram is wouldn't launch at all. After a a reinstalled my saved auto-generated password is gone. Snikket told me to reach out to jmp.chat.

There is no email support. I tried messaging the support account (+14169938000@cheogram.com) from another Jabber account and received a forbidden response. What should I do next? Just sign up for another number?

top 2 comments

sorted by: hot top controversial new old

[–] pootriarch@poptalk.scrubbles.tech 2 points 4 months ago

since you have another jabber id, just pop into xmpp channel discuss@conference.soprani.ca

[–] singpolyma@lemmy.ml 2 points 3 months ago

If you got a forbidden response it probably thought you were trying to send a link. Make sure you have no . in your message and try again