My family rents an apartment from an owner that uses a property management company. There's a big hole in my roof. My property manager is like HR for landlords.
We stopped caring if she's being malicious or incompetent, then submitted a warranty of habitibility complaint to the contact information in our lease. The email bounced. The physical letter received no response. The courtesy copy we sent our property manager had her claiming nonsense like she could verbally rewrite lease terms, even threatening a mid-lease rent increase. There's obviously some significant communication issues present.
We organized all our documentation of all issues from all sources. We called a mold testing service. And, in attempt to bypass the property manager I submitted a RFP request to the property management agency simply asking for legal contact information for a geographic area, then received a response from a paralegal. The mold testing occurred. The lab results indicate the presence of black mold.
It's time to negotiate. If you've reason to recommend a tenancy lawyer then my family would appreciate your guidance.