As a former IT help desk person, I can confirm that we do in fact love it when people give us good info. People who write screen broke shouldn't be working with technology more advanced than a shovel

[–] DokPsy@infosec.pub 6 points 4 months ago

"please call so and so, they're having issues with their browser"

Call the user, they are out for the day. Leave message to call back

Either never hear back or the issue was not browser related

Either way, tell the original ticket creator to have the person having the issue call us if they want prompt service

[–] rottingleaf@lemmy.zip 3 points 4 months ago

People who write screen broke shouldn’t be working with technology more advanced than a shovel

Shovel gay, pen have, paper end, rock good.