According to research ending every call with "Have I resolved all your issues?" Reduces how often people call back.
But yeah if you want to upgrade your product, it takes 5 inbound calls because of the steps. All but the last one could be automated.
I got yeeted.
I'm pretty sure that's how most corporate software stays afloat.
Well I did say "for same reason lots" XD so yeah, basically.
Then sales reps can rope in new people with "It's industry standard! It's easy to hire people who know this!"