this post was submitted on 03 Jun 2024
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Mildly Infuriating

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I would have expected them to ask me to message them, in order to resolve the issue of not having access to my old email. Instead, they assume that I still have access to it, by simply contacting my email provider!

If I could do that, I wouldn't have lost access to it through would I?

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[–] NuXCOM_90Percent@lemmy.zip 114 points 7 months ago (12 children)

I mean... It would be nice if they put a nicer message there. But I mostly agree with that.

Look up how people social engineer their way into apple accounts and so forth. The more you put the burden on a (perpetually) underpaid CSR the easier it is to steal an account, Spin a sob story and then harass the CSR until they just reset your password so you will go away. Except there is no guarantee that is YOUR password and now we have yet another stolen account.

[–] bogosort@discuss.tchncs.de 28 points 7 months ago (8 children)

Also works on EA accounts. Got mine stolen through Customer Service a few months ago. But when I contact them through the email the account was set up with they don't reinstate me.

Wish there was a solution to these problems that deals with both issues.

[–] NuXCOM_90Percent@lemmy.zip 34 points 6 months ago* (last edited 6 months ago) (7 children)

There is.

2FA. No, not the fucking "we'll send you an SMS" bullshit that is increasingly used to just highlight an active phone number for spam purposes. Proper TOTP with the code backed up to a proper service (bare minimum, Bitwarden)

Someone can steal your password and even your email account (unless you TOTP that too...). They still can't get into your account unless you are an idiot who gets tricked into providing the 2FA key.

In a perfect world? Have your TOTP credentials in one encrypted database/Bitwarden account and your passwords in another. In reality? Just use a trusted service. I used to be a big fan of Keepass but protecting that with a yubikey (or similar) is a huge mess.


The recent push for passkeys (?) is a nice-ish middle ground. People don't need to understand how to paste a TOTP code into Bitwarden but they still need to approve a login. That said, I hate it since so much of it is dependent on a single device that can generally be opened by just applying REDACTED to the screen and doing REDACTED to narrow down the lock code significantly.

[–] SnipingNinja 2 points 6 months ago

That said, I hate it since so much of it is dependent on a single device that can generally be opened by just applying REDACTED to the screen and doing REDACTED to narrow down the lock code significantly.

Would that work with my pin which is the equivalent of 40483770487025502574448? Or is a password better?

I think a pin like that is harder to remember for people, and even to get it using fingerprints is difficult because you cover a lot of the numbers giving false information

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