this post was submitted on 23 May 2024
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Android

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[–] Bonesince1997@lemmy.world 1 points 5 months ago (1 children)

That sounds like they really took care of you.

[–] themeatbridge@lemmy.world 4 points 5 months ago

I'm not sure who you mean by "they". iFixit is great, but they just sold me the tools and the parts, and provided the replacement guides. I have been a customer since they opened their webshop, but I haven't ordered anything from them for a few years. I can only assume they still have great customer service, if they're willing to cut ties with Samsung over customer privacy.

Samsung was OK back then. I really liked the device, but it was a little flawed and they offered nothing for the battery that didn't hold a charge. Eventually the charging port also failed, but by that time I had three spare batteries, so I would just rotate them through the device rather than plug it in. The screen cracking was on me, I dropped it, but the other issues shouldn't have required a third-party DIY repair channel at all.