Technology
This is the official technology community of Lemmy.ml for all news related to creation and use of technology, and to facilitate civil, meaningful discussion around it.
Ask in DM before posting product reviews or ads. All such posts otherwise are subject to removal.
Rules:
1: All Lemmy rules apply
2: Do not post low effort posts
3: NEVER post naziped*gore stuff
4: Always post article URLs or their archived version URLs as sources, NOT screenshots. Help the blind users.
5: personal rants of Big Tech CEOs like Elon Musk are unwelcome (does not include posts about their companies affecting wide range of people)
6: no advertisement posts unless verified as legitimate and non-exploitative/non-consumerist
7: crypto related posts, unless essential, are disallowed
view the rest of the comments
CEO's are always leading with short-term gains. Chat bots and AI are only going to be as good as their learning models, which also have to include (in this specific case for customer service) learning through recorded interactions with people. As technology changes, without humans actually answering phones and troubleshooting real-time, the AI will be left to original equipment manuals (OEM) for guidance, and any FAQ's that may (or may not) exist).
OEM's only cover a limited range of issues. Long-term consequences are that AI won't be able to properly direct future customers because they lack the nuance of human to human interaction as tech and social norms change. Imagine talking to an AI that learned all it's interaction with humans back in 1960.