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I remember this - I had just bought my second drive for my nas (raid1, original drive cmr), and it was performing like shit. The next day, news broke about this bullshit and a couple days later, the suit was started. I was fucking pissed, the drives were still having trouble, with terabytes of irreplaceable data at risk while the two drives struggled to mirror. I got in contact with wd and after some back and forth bullshit, I straight-up threatened to join the class and blacklist wd for all my personal, family/friends, and client's builds, if they didn't rma the drive immediately and send me a cmr replacement. I've been 100% wd for over 20 years, and I have decent reach as to what I recommend and buy for people.
They sent me a cmr drive via express shipping. I continue to buy wd drives (two more disks in that machine, an external backup, an internal desktop pcie raid0 nvme+card, an internal backup drive for my desktop, a backup ssd for one of my laptops...), but with much more scrutiny. I did not join the class, but it's still a black mark in my book. I've been thinking about giving Toshiba a whirl, their drive reviews look good. Maybe next upgrade...
Purely for my edification, why didn’t you join the class action? It’s not like you weren’t affected or even that they had any redeeming behavior.
I got what I wanted (a proper cmr drive of the same capacity and speed) and I wasn't terribly interested in like $8 that would show up a year later. I just wanted to have my data safe on the correct hardware, and for cs to recognize and remedy the issue.
Now if the array had failed and I'd lost data (which from what I've read, I was very lucky to not have that happen), absolutely. But I was just angry from being bait-and-switched, and I'm 'old school' where loyalty still means something. That's the only time I've had issues with wd; I've had drives fail, and there has been no argument, no question, and it's pretty rare/special circumstances (1kW psu went kaboom, for example). I value cs that just helps the customer, not grilling them for every detail to weasel out of a claim. So yeah they burned some goodwill, but I still have dropped ~2k on drives since then.