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This is such a good observation. We all assumed the "digital natives" generation was going to be able to just be hacker-level familiar with technology. And for those who grew up with just PCs, it's probably true. But the "smartphone native" generation followed so quickly it changed the learning patterns. They understand tech generally and specific apps, but get lost with troubleshooting general problems because computers became appliances.
Scary to think but...Are the same young people who a decade ago were tech support for their parents and grandparents going to have to also do it for their adult children and grandchildren?
I am running into this problem at work all the time! I am a Millennial who does corporate training for new recruits in a field that we will almost completely train you on. I.e. you don't have to have a specific degree or certification because we'll train you on the job.
I have found that almost all of the Gen Z hires don't have more than a basic level of computer literacy. They didn't learn the hard way in middle school that if you don't save your essay, it will be deleted. They had auto-save. They don't how to ctrl+alt+delete to get to their task manager to force shut down a frozen program because they (often) used chromebooks or phones/tablets where it was basically an internet machine that could be restarted if need be, but didn't have more involved software. They have never had to troubleshoot issues with burning data onto a CD (archaic, I know, but our job requires it). They don't know how to format a lot of things in Word because Google docs does a lot of it for you (or doesn't even have the option). Hell, they don't always know what a proper address on a letter looks like because they don't send snail mail - although this only relates to tech in the formatting and printing of letters.
So now I'm training them on the new material they have to learn for the job, but also computer intricacies that I learned in middle school on my Gateway computer with like 1 gig of ram and floppy disks. When you needed to format something perfectly for school, but nothing was user friendly, you had to learn a lot of weird tricks and workarounds.
They are generally still better at using the computer than Gen X or Boomers, but the Millenials get computers on a different level because we grew with the tech. Gen Z can pick up new software quicker, but still don't always get how things actually work.
I also thought that as true digital natives, they would know a lot more than they actually do. I agree with the likelihood that we will more than likely have to translate for our elders and the younger generation as well.
It’s definitely a thing.
https://www.theverge.com/22684730/students-file-folder-directory-structure-education-gen-z
Yes! Exactly this!
the bad news is that, despite growing up with pc's and having had some level of troubleshooting skill as a result, i have forgotten most of it in the last 10 years as computing/tech has become pushy and handholdy. i suspect this is not uncommon.
edit - but i still miss xp. 😔