this post was submitted on 10 Jul 2023
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Self-checkout theft causing problems for retailers β€” and shoppers who despise receipt checks (www.cbc.ca)
submitted 1 year ago by sbv@sh.itjust.works to c/canada@lemmy.ca
138 comments fedilink hide all child comments
 

I started using grocery self-checkouts during COVID, but I've kept using them because there's rarely a line (and I'm a misanthrope). I'd probably go back to using regular human checkouts if I had to dig through all my crap to prove what I bought.

Having said that, I've noticed myself making mistakes. I've accidentally failed to scan an item, and I've accidentally entered incorrect codes for produce. When I notice, I fix them, but I've probably missed a few.

I guess the easiest answer is for grocery chains to reinvest some of those windfall profits and hire more cashiers.

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[–] Gestrid@lemmy.ca 2 points 1 year ago

Depends on where you go. For one store I can think of in my area (Sam's Club, run by the same company as Walmart), they've been doing it for as long as I can remember (before self-checkout was even a thing). They've upgraded their receipt-checking process over the years.

Used to be that they'd just look at the receipt, look at what you got (the store didn't and still doesn't have paper or plastic bags for customers to use; customers can bring their own bags). They'd draw a line on the receipt and then draw a smiley face on it for the kids.

Nowadays, they scan a barcode on the receipt and then scan a few items randomly selected by their handheld that are in your cart. I think it's up to three items per receipt.