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Don’t Be Fooled: Much “AI” is Just Outsourcing, Redux (www.techpolicy.press)

submitted 7 months ago by JRepin@lemmy.ml to c/technology@lemmy.ml

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The promise of AI, for corporations and investors, is that companies can increase profits and productivity by slashing their reliance upon a skilled human workforce. But as this story and many others show, AI is just today’s buzzword for “outsourcing,” and it comes with the same problems that have plagued outsourced companies and workforces for decades.

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[–] FaceDeer@fedia.io 1 points 7 months ago

Going back to my original comment:

Sure, but the fact that not all AI isn't really AI doesn't mean it isn't real.

The fact that Amazon was faking it in this one instance doesn't poof all the actual AI out of existence. There are plenty of off-the-shelf AI models that are good enough for various particular problems, they can go ahead and use them. You said it yourself, the chatbot "help staff" might be actual LLMs.

At that point you might just try to figure out how to offload the work someone else.

As I said, most companies using AI will likely be hiring professional AI service providers for it. That's where those hundreds of billions of dollars I mentioned above are going, where all the PhDs spending years on R&D are working.