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Transparency on an issue with denied applications (beehaw.org)

submitted 1 year ago* (last edited 1 year ago) by Gaywallet@beehaw.org to c/support@beehaw.org

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Hey everyone

We recently discovered that the end-user experience around denied applications is a bit confusing and perhaps in need of some work. As best as we can tell, if we deny an application there is no notification nor a reason displayed to the person who's been denied. We don't want this experience happening to anyone we deny (it's not particularly nice to ghost people!) and we expect that many of the denied applications are great people who are just in a hurry and not writing enough for us to assess if they're a fit for our ethos, so we wanted to make this post for anyone who tried to register and is confused about what happened or anyone still yet to register.

When registering, please answer the questions in full as it helps us to understand if you'd be a good fit here. We created a post in lemmy support to get some clarification on this issue, but we're not sure how long it will take to resolve or what changes we may need to do to our process.

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[–] alyaza@beehaw.org 31 points 1 year ago* (last edited 1 year ago) (1 children)

okay, so to quickly summarize since we've now got a pretty good idea of what's going on:

all future approvals, if you provide an email in your registration, should get an email approval now. it should show up in your Gmail with no issues. this was on our end because of some configurations we didn't make before now, and we fixed it. go us!
however: we are kind of shit out of luck with denial emails. Lemmy doesn't send these at all--it is literally not a feature--and we can't do anything about that. apparently you're supposed to be able to log in and get a denial reason but as far as we can tell that does not universally work, meaning some people are unambiguously fucked. we've opened a bug report covering this.

so yeah. that kind of fucks with what we were doing, and i don't know what the best way moving forward is going to be here.

i will once again reiterate that if you want to be allowed into the community while this is all the case, please answer the questions in full when you go to register, and please understand we are not super interested in people who just want to replace Reddit with something else or have been directed here and don't engage with the sidebar or philosophy we're going for.

[–] hiperviper@beehaw.org 12 points 1 year ago

Thanks for the update and for the work that you do!