this post was submitted on 26 Feb 2024
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This is the best summary I could come up with:
All of Canada's top diplomats have taken the extraordinary step of writing a joint letter to their superiors warning of an "untenable" situation as their health insurance provider fails to process claims for Canadian staff working abroad.
The letter says the new system managed by MSH International "has failed to function from the outset," forcing GAC to introduce emergency loans as a means to cover health-care costs β a situation "not everyone is comfortable with."
Pamela Isfeld, president and chair of the Professional Association of Foreign Service Officers (PAFSO), said members of her union reported problems with accessing their health insurance from the moment MSH International took over administration of overseas coverage.
Isfeld said Canadian foreign service officers based in the United States are facing a particularly scary situation because there's no public health care system to fall back on.
Diplomatic sources told CBC News Canadian staff abroad are looking to the Treasury Board, which oversees Government of Canada contracts, for an urgent resolution.
CBC News reached out to TBS for an update on the situation and asked whether the department could estimate when MSH International will resume processing claims for PSHCP members.
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