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starman@programming.dev

Should error messages apologize? (ux.stackexchange.com)

submitted 9 months ago by starman@programming.dev to c/uiux@programming.dev

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[–] trollercoaster@feddit.de 11 points 9 months ago* (last edited 9 months ago) (1 children)

IMO error messages should be as short and precise as possible (the typical user doesn't read past the word "error" before phoning support), with the option of not having them translated (this makes researching a particular error message online much easier). Please leave out "contact so-and-so" crap, because it leads to people excessively contacting that particular person for shit they could easily fix by themselves.

[–] kubica@kbin.social 13 points 9 months ago (1 children)

I'm disgusted with some people's reaction to alert messages. They have a close reflex, they don't even know what they closed. Sometimes I'm trying to help someone and a message appears, while I'm trying to focus my sight they have already closed the message.

[–] trollercoaster@feddit.de 8 points 9 months ago

Yes, they close the message and then they call support. And then they get furious if nobody can help them without seeing the error message.