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Shady company.
Can you elaborate?
https://www.youtube.com/watch?v=wKegmu0V75s https://www.youtube.com/watch?v=-IjUryQOlgk
They love taking money and then not delivering products in a timely manner and they take several months to issue refunds as well. Probably among other things.
Have a scan through the posts in https://reddit.com/r/purism