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Family grieves daughter who died after Thunder Bay police did not respond to 911 call
(www.aptnnews.ca)
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That should be the case, but speaking from experience (family member), this doesn't always happen. A cancelled call tends to get cancelled with zero follow up.
Perhaps it's different where you live.
But yes, the SIU should be investigating, and it's good that they are.
Oh yes -- I have experience with plenty of mental health calls. Just because it's policy doesn't mean it gets followed.