Sync for Lemmy

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Lack of support from Sync Pro Developer (lemmy.dbzer0.com)

submitted 10 months ago by Whiskey_iicarus@lemmy.dbzer0.com to c/syncforlemmy@lemmy.world

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I purchased the year ad free sync pro for $16.99 the day it launched. I wanted to support what seemed to be a great app for a new platform even though that was an excessively steep price.

At this point I wish I hadn't wasted my money.

After the last app update every time I opened the app it would crash. I attempted to clear the cache, clear the data, then reinstall the app. It would crash every time I tried to restore my backup. I reached out to the developer first and told them my issue. They initially replied back and said they would look into it and I provided extra information. Went several days with no update and I attempted to contact them again and got no response. I then asked for a refund because it doesn't recognize that I purchased the Pro upgrade. Again no reply. I then tried to get a refund through Google and also no luck and that I should contact the developer.

I will never again purchase sync pro for lemmy or any other platform and I would caution anyone else from spending an arm and a leg for this app when there are plenty of equally good alternatives.

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[–] Copernican@lemmy.world -2 points 10 months ago* (last edited 10 months ago) (1 children)

It's December. Give him a little bit of slack for the holiday month. A lot of people try to take a week or two off. He pushed an update right after Thanksgiving.

Personally, I recommend avoiding pushing releases during holidays if you know post launch support releases might be low, but it would probably lead to criticism of him not updating enough.

[–] Whiskey_iicarus@lemmy.dbzer0.com 4 points 10 months ago

I did give him some slack. I emailed him dec 11 and he answered back immediately for several replies. I gave him a week for the troubleshooting with no reply, and then I gave him 5 days after I emailed for a refund with no reply before I ever posted on here. I don't understand why people are so defensive. I wasn't bashing the guy or anything, I'm more upset that I'm out $17 than not being able to use an app that is nothing special in a sea of apps.