this post was submitted on 22 Dec 2023
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Sync for Lemmy

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Lack of support from Sync Pro Developer (lemmy.dbzer0.com)
submitted 10 months ago by Whiskey_iicarus@lemmy.dbzer0.com to c/syncforlemmy@lemmy.world
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I purchased the year ad free sync pro for $16.99 the day it launched. I wanted to support what seemed to be a great app for a new platform even though that was an excessively steep price.

At this point I wish I hadn't wasted my money.

After the last app update every time I opened the app it would crash. I attempted to clear the cache, clear the data, then reinstall the app. It would crash every time I tried to restore my backup. I reached out to the developer first and told them my issue. They initially replied back and said they would look into it and I provided extra information. Went several days with no update and I attempted to contact them again and got no response. I then asked for a refund because it doesn't recognize that I purchased the Pro upgrade. Again no reply. I then tried to get a refund through Google and also no luck and that I should contact the developer.

I will never again purchase sync pro for lemmy or any other platform and I would caution anyone else from spending an arm and a leg for this app when there are plenty of equally good alternatives.

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[โ€“] Zess@lemmy.world 12 points 10 months ago (3 children)

The dude is known to disappear from time to time. I think a couple times his app even got removed from the play store because he failed to renew something on time.

[โ€“] calamitycastle@lemmy.world 10 points 10 months ago (1 children)

That was due to Google IIRC. I think the thing a lot of people don't really get, is that this app is made by a small team (believe just one person with some general adhoc help).

It's a fantastic content browsing experience with a ton of features. It might not be sustainable still given the small user numbers on Lemmy. I don't know.

This user seems to have an edge case that is probably a lower priority. Doesn't seem to require the PSA really. Obviously no bugs would be great but that's not really how software works unfortunately.

[โ€“] Whiskey_iicarus@lemmy.dbzer0.com 3 points 10 months ago

Again, not a troubleshooting thread. The "PSA" was that I spent $17 on an app and no longer have access to that service. I can't access the features of sync pro. I contacted the developer to either fix my problem or when they couldn't do that get a refund. I paid for a year and didn't even get 6 months of use.