Sync for Lemmy

15132 readers

17 users here now

👀

Welcome to Sync for Lemmy!

Download Sync for Lemmy

Welcome to the official Sync for Lemmy community.

The rules for posting and commenting, besides the rules defined here for lemmy.world, are as follows:

Community Rules

1- No advertising or spam.

All types of advertising and spam are restricted in this community.

Community Credits

Artwork and community banner by: @MargotRobbie@lemmy.world

founded 1 year ago

MODERATORS

ljdawson@lemmy.world

Soullioness@lemmy.world

Lack of support from Sync Pro Developer (lemmy.dbzer0.com)

submitted 10 months ago by Whiskey_iicarus@lemmy.dbzer0.com to c/syncforlemmy@lemmy.world

31 comments fedilink hide all child comments

I purchased the year ad free sync pro for $16.99 the day it launched. I wanted to support what seemed to be a great app for a new platform even though that was an excessively steep price.

At this point I wish I hadn't wasted my money.

After the last app update every time I opened the app it would crash. I attempted to clear the cache, clear the data, then reinstall the app. It would crash every time I tried to restore my backup. I reached out to the developer first and told them my issue. They initially replied back and said they would look into it and I provided extra information. Went several days with no update and I attempted to contact them again and got no response. I then asked for a refund because it doesn't recognize that I purchased the Pro upgrade. Again no reply. I then tried to get a refund through Google and also no luck and that I should contact the developer.

I will never again purchase sync pro for lemmy or any other platform and I would caution anyone else from spending an arm and a leg for this app when there are plenty of equally good alternatives.

you are viewing a single comment's thread
view the rest of the comments

[–] aodhsishaj@lemmy.world 5 points 10 months ago (1 children)

Weird, I haven't been able to replicate this with my account. I corrupted my local db and the app crashed. Then I cleared local app data and cache and reinstalled. When i logged in it recognized my paid status and I was able to import my corrupted db, then it crashed. I then restored to my uncorrupted backup and all was well again.

Have you exported your local backup to a desktop computer? BeaverDB is pretty good at repairing corrupted DBs.

[–] Whiskey_iicarus@lemmy.dbzer0.com -1 points 10 months ago (1 children)

I have not exported it. That also seems like a lot of extra work when I paid $16.99 for an app. I used RiF for years without an issue and I only paid $2.99 once

[–] aodhsishaj@lemmy.world 4 points 10 months ago (1 children)

It would help others if you did. Just because the main developer will not help you doesn't mean the community cannot/will not.

[–] Whiskey_iicarus@lemmy.dbzer0.com 1 points 10 months ago

I certainly don't disagree that it might help someone else.

This post wasn't meant to try and troubleshoot though. I attempted to go through the developer and Google to get something fixed and neither helped so I made a public post in the community to try and make others aware that they may not get what they paid for or support to fix issues.