this post was submitted on 07 Dec 2023
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Wow. Seriously fucking disappointed with scorptec right now.
Bought a $1200 UPS in March, it occasionally made an odd noise - this was flagged with scorptec, they never actioned, I did some digging, ok, it's the inverter, they ain't quiet beasts. Decided to keep an eye on it.
Today: Noise starts up. Panel reads UNDER VOLTAGE ok, so brownout, no shit, look at the wind.
Then I notice that nothing is powered. UPS is sitting there going "hey dude, I'm all green! lookit me!" and nothing is fucking powered. Well that ain't right. I check the cables, all tight, so the unit is farked. Greaaat
Then the safety switch trips. Suffice to say test test test and it's definitely the UPS tripping it. So I call scorptec and they try to fob me off to manufacturer as "it would be faster"
"Dude I can take it down to a store right now for exchange"
The little shit then proceeds to repeatedly insist that they would have to test and asses and oh it's 2-4 weeks no no new unit on a goddamn UPS that 1) is not UPSing and 2) IS ACTIVELY TRIPPING A GODDAMN RCD. I point out consumer law and oh yeah here's a ticket you never actioned (you know, the sort of things that should have any goddamn returns department going O SHIT and throwing speed to cover their arses) and they not only double down, they put it in fucking writing. Jesus christ.
FUCKOFF FRIDAY delivers!
Doublefuckoff because the NTD wouldn't sync. So I'm sitting there going oh shit because it keeps cycling through trying to sync, then restarting, then cycling, then restarting and I'm like jesus, did this thing just get blown and then it stabilises power-wise but won't sync, so I'm chasing and checking cables under the house and through to the nbn box but it's a performative action, I'm just hoping in vain, quietly dreading the inevitable phone call to get an NBNco replacement unit and god knows when THAT happens and I'm just about to hit dial to file the ticket and BING! SMS
there's an unscheduled outage in your area!
hahahaha Cyberpower just asked me to plug it into a known good socket. drags hand down face