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tweet by @Grace_Segers:
"Me, writing an email:
I'm using an exclamation point so you know I'm friendly and excited! But now I'm using a period so that you know I'm not crazy. Here's another sentence with a period as a buffer, proving my normalness. Thanks so much!"
I used to have to respond to all the reviews people posed on the website where I worked and I was encouraged to use more exclamation points. I hated it.
In one short comment you've made me go from vaguely appreciating a friendly, prompt and punctuated reply to a review, to making every exclamation punched message smell like sweet sticky corporate sarcasm.
Thanks. I'm a new me.
In my case, it was less sarcasm and more depressed resignation. But a lot of the job involved pretending to be happy. Which sucks.