this post was submitted on 09 Nov 2023
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Its incredibly wasteful, but there is another perspective.
When that microscope was purchased, it formed part of someone's budget throughout its service life. Support would have been guaranteed for that service life, but that life has now expired.
The company isn't obligated to assist buyers beyond that service life, and doing so would eat into current and future profits.
There is not a single commenter (nor downvoter) in this thread who would open the source for that microscope if they owned that microscope company.
@DogMuffins @fossilesque There are many companies that are happy to support their products for decades *for a price*.
That's what I'm saying.
You can't force a company to support something. They will just quote an unreasonable price for support.