We're at the end of our rope with Asda. Everything is being substituted, and we're fine with that when it's just another brand of the same thing but like they're sending entirely different vegetables to the ones we need, they're substituting meat-free ordered items with actual meatballs, etc etc. It's got the point where the delivery guy just apologises sadly every week.
It's possible to set "do not substitute" on everything but it's a ballache, and then we'd still have to go shopping anyway since half our order would still be missing.
So. Which supermarkets actually deliver most of what you order? Or at the very least, have a sane policy of substitutions?
Thanks!
Edit: Added a cute dog pic for a bit of extra casualness.
The problem you're going to have, especially with substitute items is that the staff don't really have the time to be picky with what they're picking. Often the gun will select something that's in a different location, which means they've got to trek elsewhere to get it....or they can keep to their times, select something else entirely and move on with their pick; especially in the run up to Christmas where there's a massive influx of untrained staff who frankly, couldn't give a shit.
Obviously there's going to be a bit of shift from store to store, company to company, but I think there's a general view that if the customer is that put out by the subs, they'll just come and get their shopping in store next time, or they won't and another customer will fill the slot.
It's bad for customers and bad for colleagues, but the bosses just don't give a crap. £££ go up.
Anyway. Forgive my moan. I don't really have anything meaningful to add to this. Maybe give Ocado a look? They tend to be a bit pricier but I imagine, given the nature of their business that getting it right on the doorstep is the be all and end.
*I worked in a Sainsbury's supermarket for fifteen years.
Cheers, tbh I doubt we have access to Ocado round here but it's getting to the point where if we do, pricier might actually be worth it! Will look into it. (Update: nope)
Moaning and solidarity also appreciated, I wrote this post after we got today's substitutions list and it's more of an off-my-chest moment than anything else :D
Nah I get it. I've had substitutes before and there's so many, and they happen so often that I question why I'd even risk it to begin with.
Same goes with these new Deliveroo type ordering services, they're wrong just enough that I'm almost ready to give up with them completely.