this post was submitted on 09 Nov 2023
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Its incredibly wasteful, but there is another perspective.
When that microscope was purchased, it formed part of someone's budget throughout its service life. Support would have been guaranteed for that service life, but that life has now expired.
The company isn't obligated to assist buyers beyond that service life, and doing so would eat into current and future profits.
There is not a single commenter (nor downvoter) in this thread who would open the source for that microscope if they owned that microscope company.
Companies used to release switchboard schematics and detailed instructions on how to maintain an repair their products all the time. Products becoming unrepairable and unsupported is a relatively new trend.
That's why people are now trying to get the government involved to reverse that trend and go back to the old times where you had access to everything you needed to maintain your equipment.
There is absolutely no doubt that a $250k piece of lab equipment came with a detailed service manual.
Providing eternal software updates and support is not the same as providing a service manual.