this post was submitted on 07 Nov 2023
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I love my virtual money and almost never use cash. But we definitely need to have more back up systems in place in case of IT failure - not just in banking, but in pretty much everything. Companies have been very quick to take the cost savings of moving to efficient computerised systems, but have neglected to put in place backup systems to provide resilient systems. At one stage when the EFTPOS system went down they could manually swipe your card through and it would be processed later, now there is nothing.
A lot of companies are running extremely outdated software, and either can't or won't spend the money to upgrade it. Which leaves them prone to breakdowns, and security breaches, leading to not just data leaks but can bring their entire system down, if (like the Fire Services) a virus gets into the system. Or in the case of my now ex health insurance company they try to upgrade but don't seem to have a plan to wind back to a stable system if it goes wrong.