All the McD*nalds in my area have been upgraded with order kiosks. Regardless of all the controversy around self-checkout, and minimum wage, and automation taking our jobs, I personally love them. I can take my sweet time composing my order, I can see the full selection (such as it is), I can see pictures and prices clearly without having to strain my eyes to read 12pt font on the tableau, and I don't have to shout at the cashier to be understood or struggle to hear back. I really believe this is the right way forward.
My only complaint so far has been that the order kiosks only accept card. There is actually a way to pay by cash that the machine never lets you know about - you have to press "cancel" on the keypad when it asks to insert card, and then the screen gives you an order number to give to the human cashier (each store still has one register open) so you can pay in cash. So I still have to wait on line, but at least my order selection is locked in, I can have exact change ready, and there isn't usually a line anyway anymore.
I know all yall Europeans are proud about your nearly total transition to cashless economy or whatever, and you like to boast how not a single euro banknote has graced the inside of your wallet in months. However I personally like cash, and I genuinely believe that a cash payment system is a necessary element of a liberal democracy and secure society. So at least understand my pleasant surprise when I saw these reverse-ATM cashboxes at this restaurant. They work and were being actively used too! (It spat out my dollar coins though, those bastards!) I hope they find their way into more places.
This is a different situation than self-checkout at supermarkets. There yes you could argue a cashier who is experienced with scanning items all day and has access to a fully-featured POS can scan all your items faster and more efficiently than you could ever do on that locked-down self-checkout pos, and owners who take away cashiers are purely saving money at the expense of your time. But here you yourself have to communicate your order either way. I much prefer to browse at my leisure and tap at pictures rather than shouting my order 3 times while there is an impatient line behind me.
To each their own I suppose. You'll get your way on this one, since every checkout that can be automated eventually will be.
We can keep the supermarket cashiers, we just have to demand it. Always choose the full-service line, and complain loudly if there are not enough cashiers to keep the line short, scoff at any suggestion to use the self-checkout and demand to speak to a manager and corporate. As I said elsewhere, one person can only do so much, but when a million people keep doing it the mountain will have to move. I feel personally responsible for the installation of these cashboxes by insisting to pay in cash every single time for the past several years.