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Unfortunately, I used to work for a bank in the US for several years. CFPB complaints are one of the few ways a consumer could get their issues to be taken seriously and for the bank to actually be held accountable for their violations of federal regulations and general scumbaggery. Upper management was quite afraid of them. 😌
The CFPB investigates important issues like discrimination (such as redlining) and has the ability to prevent a bank from doing certain things, like issuing mortgages. I'm sure it has its problems, but without it, consumers would be screwed over by the banks even more than they already are.
This is 100% truth. Source: I also work at a large FI and management is very scared of these complaints.
As a consumer, when a bank gave my girlfriend the runaround I called CFPB to complain and the bank offered to fix the problem and even followed up to make sure we were satisfied with the outcome.
I wish I was aware of this before my 3 years at Chase, so much shady shit in that company. SO MUCH.