this post was submitted on 07 Sep 2023
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Usually I expect pilots to help resolve the situation, not escalate it...
In all honesty it sounds to me like a game of telephone. The flight attendant probably said these people refused to sit down or were hesitant to sit down or something like that to the pilot.
The pilot then came to the back and took the flight attendant’s word for it, assumed the worst and didn’t bother to ask what the situation was.
Poor communication all around.
While possible that's entirely unacceptable. Hopefully communication procedures will change as a result of this.