this post was submitted on 25 Aug 2023
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QR code menus and ordering systems are terrible IMO.
The tech often sucks, but more than that they make the entire restaurant experience worse.
I tried to keep an open mind when encountering them at first, but they often nullify any and all interactions you have with the waiters, and turn the restaurant from full service into something like a fast casual restaurant...yet they still prompt you for tips at the end of the meal and add additional percentage overcharge fees for "inflation" or whatever.
I don't want a waiter to be over at my table every twenty seconds, but waiters shouldn't be made pointless by a maître d', a runner, and a busboy.
They're anti-social shit dreamt up by the same kind of minds that gave us the horror that is self-checkout.
Eh, you sound like a bit of an extravert. I understand where you are coming from. I disagree and would rather have a good interface backed by an available and knowledgeable human only if trouble shooting or questions arise. I also love self check out😉. To each their own. Either of our preferred modalities can of course be implemented crappilly.
I'm just a person who likes to sit at a table and order like a person that paid to eat at a full service restaurant.
Neither you nor I should expect there to be "troubleshooting" in a full service restaurant. We're not setting up a new iPad; we're paying to be served.
Self-checkout is rife with not only anti-social vibes, but also involves possible legal trouble...and all so that the store didn't have to hire a few extra checkout personnel.
Both of these "innovations" are largely for the benefit of the owners and largely at the cost of the people patronizing these establishments.
I don't have a choice of stores, but I'm spoiled for choice in restaurants living in the city. I'll vote with my feet.
I think I understand your viewpoint, but personally have a different opinion. I'm not going to a restaurant to socialize with the waiter; although some of those interactions can be pleasant it's still just a functional transaction to me that can go wrong and could be be optimized. My main focus is the people I'm going to the restaurant with and the food/drinks.
QR for the win for me, but I agree fully that most of those apps kinda suck. I hope time will fix that.
I absolutely love self checkouts in shops, makes it more fast-in-fast-out kinda thing. But the very rare moments I have nowadays to go to a restaurant with my wife, I absolutely want to have a proper service and enjoy the evening as whole.
I can order McDonald's with home delivery, don't want that shit in a restaurant