this post was submitted on 13 Aug 2023
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Counterpoint: Because you are not advancing, neither is everyone behind you. And as a result, the experience in the queue is one of stagnation, which makes waiting in the queue more frustrating until the very moment that it's finally your turn.
So no, I think staying put while the queue ahead of you is moving is worse behaviour than creeping along.
Following that logic, taking a turn and waiting to be called up, would be the most frustrating outcome of all?
Not quite, you are still aware numbers are being called and you can equate that to progress through the wait. It would be the same if they somehow concealed all sense of forward progress through the queue.
You can still see there are fewer people left in the queue... unless it's really long and you're far in the back, but then likely wouldn't notice much of a difference either.
You mean like at the dmv? Yeah, I'd say you're probably right.
So because the customer service is so abysmal, we should voluntarily engage in our own little acts of self placation to compensate for the liveable hours we're contributing to the system? That doesn't seem healthy. Seems like a quick way to end up with absurdly long lines for no discernable benefit.