this post was submitted on 02 Aug 2023
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Regardless of the actual cause of the problem, if its consistent, you have a clear route to a solution--make the back have more resistance. You could certainly do this in your distribution and your tamp, and while a bad habit normally, it'd just be an adaptation to your situation.
Regarding cause, I have a feeling if it was your tamp, you'd have noticed by now just from paying close attention. Once tamped, but before the tamper is removed, you should just be able to examine the tamper visually to see if it's level. This is a little easier than trying to tell if the surface of the puck itself is.
If its not the puck, then its probably a quirk of the machine.