this post was submitted on 01 Aug 2023
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Is this the same Xplorenet that charged me double to put in a pole 2x the height so I could get their 25Mbps package, then EXACTLY after the 30 day refund period ended dropped my connection down to 1Mbps, and when I called to complain they told me my satellite isn't getting good enough signal for 25Mbps, and I would need to drop down to their 10Mbps package.
So I dropped down to their 10Mbps to test, because they promised me it would work. When it didn't, I asked for them to return me to their 25Mbps package, to which they replied they can't..
So I had to take months complaining to the CRTC to get my $800 double installation price refunded, and after I did Xplorenet cancelled my internet and blacklisted my address?
And to top it all off, they block windows updates, and the only way to update your computer is to use a VPN to hide your traffic?
Is that the same Xplore? Ya. Good luck. You make Bell and Rogers look like perfect angels.