this post was submitted on 24 Jul 2023
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Australian consumer law warranty period of replacement items (aussie.zone)
submitted 1 year ago by jas@aussie.zone to c/australia@aussie.zone
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If I've had a device replaced under warranty, does Australian consumer law apply from the date of the replacement or date of original purchase?

I originally bought the item just under 3 years ago and it was replaced ~1.5 years ago. Lasting 3 years wouldn't be too unreasonable - but of course I wouldnt turn down another replacement if entitled.

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[–] abhibeckert@lemmy.world 1 points 1 year ago* (last edited 1 year ago) (1 children)

statutory warranty does indeed reset when a replacement is received

Do you have a source for that? I've never encountered that policy anywhere and I couldn't find it when I searched just now.

The ACCC is pretty strict about companies who make misleading claims about warranty rights, and I wouldn't expect the big consumer goods products to get away with statements like "2 years from the date of purchase" if some customer are entitled to longer than that - I've had plenty of products replaced under warranty and it has never reset my warranty.

[–] Zagorath@aussie.zone 1 points 1 year ago

Do you have a source for that?

Unfortunately I couldn't find one. I recall seeing it somewhere in the past, but couldn't find any reliable source weighing in on this argument either way, except in relation to express warranties, which were specifically what I didn't want to talk about.

I wouldn’t expect the big consumer goods products to get away with statements like “2 years from the date of purchase”

Of course they can get away with that. All of their statements are about their express warranties. As long as they don't pretend they're limiting your rights with respect to the statutory warranty (which applies between you and the retailer, and not the manufacturer), they can put whatever rules they like on their express warranties, and market them as such.