this post was submitted on 24 Jul 2023
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Australian consumer law warranty period of replacement items (aussie.zone)
submitted 1 year ago by jas@aussie.zone to c/australia@aussie.zone
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If I've had a device replaced under warranty, does Australian consumer law apply from the date of the replacement or date of original purchase?

I originally bought the item just under 3 years ago and it was replaced ~1.5 years ago. Lasting 3 years wouldn't be too unreasonable - but of course I wouldnt turn down another replacement if entitled.

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[–] abhibeckert@lemmy.world 3 points 1 year ago* (last edited 1 year ago)

Date of original purchase. If a product has a design flaw, they are not required to provide you with a new one every few months for the rest of your life.

Still, it's worth reaching out to the company and asking for compensation of some kind. A lot of companies will provide additional cover beyond what they're legally required to especially if you're friendly. I once took a three year old iPhone with a cracked screen and they didn't have parts to repair the phone so they just gave me a new one - for free! They said something about there being no evidence that I had dropped the phone as their reason for the policy... but I suspect there was actually a known issue with the glass on an entire production run (it broke very easily).