BuyItForLife

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submitted 3 days ago by lgsp@feddit.it to c/buyitforlife@sh.itjust.works

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A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.

It came back today, fully repaired, cleaned, polished, lubricated and in a new box.

Total cost: £10 + return postage.

They sent the knife back with an invoice. I didn't have to pay a penny before the job was done.

A product that's been out of production for almost 40 years, repaired at very little cost by the original manufacturer.

I'm stunned. Happy, impressed, grateful and stunned.

I have at least a couple of victorinox Swiss army knives, I will keep this in mind!

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[–] Nougat@fedia.io 8 points 3 days ago (1 children)

Unless those red plastic side covers are broken.

[–] lgsp@feddit.it 7 points 3 days ago (1 children)

You mean they don't repair the plastoc covers?

[–] Nougat@fedia.io 15 points 3 days ago

They do not. Those covers are no longer made, at least not for mine, which I believe is the same model as the one pictured.