this post was submitted on 29 Oct 2024
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[–] Maalus@lemmy.world 5 points 3 weeks ago (1 children)

If you have a broken save, and a dev personally fixes the issue, then repairs your save and sends it back - that's not something that "every gaming company has". You are conflating "reporting a bug that gets reported by 3000 other people and gets fixed" with "a dude with 600hrs in the game has an issue that makes him unable to play further. Let's fix it for him specifically because he put so many hours into the game".